Return & Refund Policy

Return Window

We accept returns within 7 days of delivery for unopened and unused items in their original packaging. Items must be in the same condition you received them. Opened, used, or damaged items (other than defects) are not eligible for return.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days to your original payment method (bank account or card used via Paystack).

• Refunds are issued in Nigerian Naira (NGN)
• Bank transfers may take an additional 1–3 business days to appear
• You will receive an email confirmation once the refund is processed

Return Shipping

The buyer is responsible for return shipping costs unless the item is defective or the wrong item was sent. For defective products, we will arrange a free return pickup or reimburse your return shipping cost. Please contact our support team before shipping any return.

Non-Returnable Items

• Opened skincare, haircare, or body care products (for hygiene reasons)
• Items purchased on clearance or marked as final sale
• Gift cards
• Items returned after the 7-day window

How to Initiate a Return

1. Email us at support@omagold.com with your order number and reason for return
2. Our team will review your request and respond within 24 hours
3. If approved, you will receive return shipping instructions
4. Ship the item back in its original packaging
5. Once received and inspected, your refund will be processed

Contact Us

Have questions about our return policy? Reach out to our support team: